Refund policy
Return & Refund Policy
We want you to be satisfied with your Nuvexa purchase. This policy explains how returns, refunds and issues with orders are handled.
30-Day Returns
You may request a return within 30 days of receiving your order.
For change-of-mind returns, the item must generally be unused, in its original condition and include its original packaging, accessories, manuals and other components supplied with the product.
To request a return, contact us at support@nuvexanova.com before sending any product back. Please include your order number and the reason for your return.
Returns sent without first contacting us may not be accepted or may experience delays in processing.
Change-of-Mind Returns
If you change your mind, return shipping costs are generally the customer's responsibility. Original shipping charges, if any, are generally non-refundable.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives. If your product arrives damaged, faulty, defective or you receive the wrong item, contact us as soon as possible at support@nuvexanova.com with your order number and, where appropriate, photos or video showing the issue.
Where required under Australian Consumer Law, you may be entitled to a repair, replacement, refund or other remedy. Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under Australian Consumer Law.
Refunds
Once an eligible return has been received and assessed, we will notify you of the outcome. Approved refunds will be issued to your original payment method.
Please allow time for your bank or payment provider to process and display the refund after it has been issued.
Order Cancellations
You may request to cancel your order within 1 hour of placing it. After this period, your order may have entered processing and cancellation cannot be guaranteed.
To request a cancellation or change, contact us as soon as possible at support@nuvexanova.com with your order number.
Returns Address
Do not return products to the address shown on the shipping package without contacting us first. The appropriate return instructions and return address will be provided after your return request has been reviewed.
Contact
For return or refund enquiries, contact: